Believes there are three factors that lead to better performance and personal satisfaction: autonomy, mastery, and purpose.
“One source of frustration in the workplace is the frequent mismatch between what people must do and what people can do.”
Believes you can persuade people by asking them two irrational questions.
Thinks success in sales used to depend on your ability to solve problems, but now it depends on your ability to find problems.
“Anytime you’re tempted to upsell someone else, stop what you’re doing and upserve instead.”
Believes you have to reframe your concept of sales in order to get better at selling.
Thinks every email is a pitch for attention and that there are two types of email subject lines people are likely to open – ones that convey utility or curiosity.
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