Professor, MIT. Author, Reclaiming Conversation: The Power of Talk in a Digital Age.
Thinks we’re letting technologies take us places we don’t want to go and that our devices don’t only change what we do, they change who we are.
Believes typing is not the same as talking and that email allows us to present a press-release version of ourselves.
“Human relationships are rich and they’re messy and they’re demanding. And we clean them up with technology.”
Thinks it’s important to hear people out because it takes at least seven minutes to see how a conversation is going to unfold.
Believes if you put your phone on the table, the nature of your conversation with somebody will change.
“Technology is seductive when what it offers meets our human vulnerabilities.”
Has seven steps to save conversation at work including to get rid of meetings that are not meetings and to design for vulnerability.
Thinks you need to stop multitasking and start unitasking,
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