Believes trying to make technology more human and soulful is an endless project.
Thinks going viral is no longer the same challenge it once was – in some ways it’s easier, in other ways it’s harder.
“You have to know what experience to carry forward, and what experience to leave behind.”
Thinks paying attention to the offline behavior of communities is a great way to figure out how to build successful online communities.
Believes “social peacocking” is dangerous because it’s life on the Internet without the shadow – an incomplete representation of a life, a half of a person, and a fraction of the wholeness of a human being.
“Working on the right thing is probably more important than working hard.”
Believes community management is an art, not a science.
Thinks you learn what not to do by failing.
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